Welcome to Jordan Concierge. Jordan Concierge provides exclusive, luxury lifestyle management and travel management services.

Jordan Concierge is brought to you by Jordan Concierge LLC. (referred to in these Terms as "we", "us", "our", and " Jordan Concierge "). We are a limited liability company incorporated in the Hashemite Kingdom of Jordan with our registered office in Amman.

Definition
Jordan Concierge. LLC is a local bespoke luxury concierge company that offers consulting services in luxury travel and luxury concierge services; in other words, the Company facilitates and arranges the availability of luxury travel, lifestyle, and unique experiences as well as goods and services to its clients by acting as an intermediary between clients and suppliers, vendors, sellers, brokers and other third parties (collectively “Supplier or Service Provider”). The lifestyle and unique experiences and goods and services shall also mean tangible and intangible lifestyle experiences and goods and services.

The Company agrees to use reasonable business efforts to identify, recommend, and secure the appropriate luxury concierge services and/or unique and lifestyle experiences as well as goods and services to its clients.

These Terms & Conditions, together with the Cancellation policy of each service and Privacy Policy (collectively, the "Terms") govern your access to, and use of, the Jordan Concierge website (our "Website"), www.JordanConcierge.com, any services that we may offer from time to time (together with our website and our social media conversations, our "Services"), and any other features or content (including any information, text, graphics, photos, comments, reviews, links, or other materials uploaded, downloaded or appearing on, or linked to the Services) offered from time to time by Jordan Concierge in connection with the Services (collectively referred to as "Content"). Your access to and use of the Services is conditional on your acceptance of and compliance with these Terms. If you do not agree to these Terms, please refrain from using our Services.

Jordan Concierge’s website has been compiled in good faith. It provides information of a general nature about the company, services and products. While Jordan Concierge has taken reasonable steps to ensure that such information is accurate, the company makes no warranties or representations – expressed or implied – regarding the accuracy and completeness of this website and its information, or any websites linked to this website. Users of this website, its information and any websites linked to this website must rely solely on their own assessment and verification.
Neither Jordan Concierge, nor the company’s affiliates, officers and employees, shall be responsible or liable for any direct, indirect, incidental, consequential or special loss or damages however arising (whether by negligent act, omission or otherwise) out of the use of, or reliance upon, this website and its information, or any websites linked to this website.

Opening of a JordanConcierge.com Account
Prior to booking a service on JordanConcierge.com, you need to open a user account and register. When you register, you will enter personal information that will, as far as necessary, be forwarded to the Provider during the course of the booking process. The registration of more than one user account for the same natural or legal person is not allowed. The user account is not transferable. As a User you are required to provide complete and accurate information and keep it up to date as JordanConcierge.com is not liable if a booked service cannot be carried out or other damages occur, because of outdated or incomplete information.
Upon registration with JordanConcierge.com (opening of an account), you agree to these Terms of Use, the Privacy Policy of JordanConcierge.com and Provider terms and conditions, as the contents of your legal relationship with JordanConcierge.com and any Providers of services or goods present on the Website. Any further use of the Website or any part of it means you have read and you understand the Terms of the Use and the Privacy Policy, plus any specific Provider Terms and Conditions and agree to be bound by them.
Bookings in person or through the Website are subject to these Terms & Conditions, and/or the specific Terms and Conditions of each service either applied by us or by the Provider (see Terms and Conditions link on each booking page).

Booking Conditions
Once you have decided on the exact Concierge Service you require, please carefully read the following conditions, as these form the basis of your relationship with Jordan Concierge. LLC (‘Jordan Concierge’ or ‘us’) a global bespoke luxury concierge company and with any service provider or supplier with whom you have a direct contract. Except where otherwise stated, these booking conditions only apply to Concierge Services which you book with us and which we agree to make, provide or perform (as applicable) as part of our contract with you or, where we act as an agent as set out below, arrange for you. All references in these booking conditions to “holiday”, “booking”, “contract”, “corporate event”, “bespoke experience or event,” “package”, “tour” or “arrangements” mean such leisure and/or business travel arrangements unless otherwise stated. In these booking conditions, “you” and “your” means all persons named on the booking or any of them as applicable (including anyone who is added or substituted at a later date).

Liability
We warrant to you that Jordan Concierge shall use its reasonable endeavors to provide the services with reasonable care and skill and, as far as reasonably possible, in accordance with your request and instructions from time to time. Where Jordan Concierge supplies you with any goods or ser vices supplied by a third party, then Jordan Concierge is acting as your agent in sourcing the goods or services. Jordan Concierge will use reasonable care in selecting the supplier or service provider and ensuring the order is placed in accordance with your wishes. For the avoidance of doubt, Jordan Concierge does not and will not provide any representations or recommendations in relation to any of the information and suggestions comprised within the services. You are deemed to be responsible for, and shall use your own skill and judgment as to, the quality, value and suitability of such information and suggestions in relation to deciding whether to enter into any contract with any third party for the supply of services or sale of goods.
Your contract for the purchase of products or services is made with the relevant supplier/partner/vendor/service provider only. Jordan Concierge acts as an agent for the supplier/partner/vendor/service provider and, unless expressly provided otherwise, all your rights and remedies are against the supplier/vendor/partner/service provider. Jordan Concierge will not be responsible for products and services offered by Jordan Concierge as agents for the suppliers/vendors/partners/service providers or for any aspect of the relationship between you and any particular supplier/vendor/partner/service provider. Jordan Concierge will however do everything it reasonably can to assist you in any dealings you have with the supplier/vendor/partner/service provider.
You agree that any contract entered into by you with any of the suppliers/vendors/partners/service providers is an independent contract. Jordan Concierge hereby disclaims any and all liability for any act or omission of any supplier/vendor/partner/service provider or any loss incurred by you as a result of any act or omission of a supplier/vendor/partner/service provider whether or not arranged through Jordan Concierge. Jordan Concierge accepts no liability for any losses or claims arising from any inability to access the website or any failure to complete a transaction.
Save in respect of death and personal injury caused by the negligence of Jordan Concierge or as expressly provided for in these Terms and Conditions, Jordan Concierge shall not be liable for any loss, cost, expense or damage of any nature whatever (whether direct or indirect) resulting from the provision of the services or your reliance upon the information and suggestions provided by Jordan Concierge hereunder and the resulting supply of goods and services to you by any third party. Jordan Concierge shall have no liability to you for any loss, damage, costs, expenses or other claims for compensation arising from requests or instructions supplied by you which are incomplete, incorrect or inaccurate or arising from their late arrival or non-arrival, or any other fault of you. Jordan Concierge shall not be liable to you or be deemed to be in breach of these Terms and Conditions by reason of any delay in performing, or any failure to perform, any of Jordan Concierge’s obligations in relation to the services, if the delay or failure was due to any cause beyond Jordan Concierge’s reasonable control.

No Binding Offer
The information on this Website is for general informational purposes only. Information on JordanConcierge.com does not constitute an offer binding to us. Binding agreements with Providers of activities available on the Website require a booking request through the platform and the Provider's acceptance of the booking request.

No Warranty
JordanConcierge.com makes every effort to ensure that the information in or through the Website is accurate, however we do not provide any warranties, express or implied, in relation to its correctness, completeness, validity, reliability, suitability for any purpose or otherwise (including for any information provided by service providers).
For each booking, the currently effective Terms and Conditions as stipulated for that experience/activity are applicable.
Due to the nature of the Website, we may change, add or remove information and amend its structure and functions at any time at our sole discretion, without specifically informing Users, and without removing outdated information or characterizing it as such. We may also block Users from accessing the Website or parts of it, or require certain conditions to be fulfilled for such access. We do not provide any warranties, express or implied, in relation to the availability of the Website or its functions, that the Website is free from defects.
Online booking procedure
If you book a certain service, all booking and payment processes, amendment or cancellation of the booking need to be conducted using the specific forms on JordanConcierge.com, to which you receive links in the e-mails JordanConcierge.com sends you upon completion of the booking process. Otherwise there may be difficulties in the proper completion or termination of the contract. In this case, JordanConcierge.com is not liable. For assistance, you can call +962-796963070.
When booking a service using myconcierge.com you are bound to your request (offer) for 48 hours. For calculation of time, the time zone of Jordan (EEST – Eastern European Summer Time) applies.

1) Your Contract
•    The below are the booking conditions of Jordan Concierge. LLC and how the company provides Concierge Services to its clients. It is well noted that Third Party Supplier’s own terms and conditions are not applicable to these terms and conditions; all arrangements made with Third Party Suppliers will also include their own terms and conditions for your review when necessary.
•    When you make a booking, you guarantee that you have the authority to accept and do accept on behalf of your party the below terms of these booking conditions.
•    The client understands and agrees that he has read and understood the terms & conditions and cancellation policies of the Company and agrees to be bound by its terms as soon as he is paying the Company’s invoice for the Concierge Services.
•    The client agrees that the Official Business Hours of Service for the Company are Sunday to Thursday from 9am to 5pm EEST. Some Concierge Services that are offered outside of the Official Business Hours of Service will be subject to an additional surcharge fee.

2) Currency and Payment
•    It is noted that the JOD (Jordanian Dinars) is the primary currency used by the Company. Based on the location of the Concierge Services, the Company also uses other currencies such as USD American Dollars for special requests or as agreed with the client.
•    Jordan Concierge accepts different methods of payment: Bank Transfer, Certified cheque, Cash, major Credit Cards (American Express, Visa, MasterCard). To prevent fraud and limit chargebacks, we prefer payments of over JOD 2,000 to be paid in cash unless prior arrangements with the Company had been made.
•    Payments through Credit Card incur an additional Convenience fee surcharge of 4% on the total amount.
•    An Invoice will be provided by Jordan Concierge to the Client for all Concierge Services. 

3) Booking and Confirmation
•    You may book by email, telephone, via our website, or through one of our authorized agents. We will communicate with you by e-mail in relation to your request for services (including sending you documents such as your confirmation of service(s) and invoice(s) if necessary. The Company encourages you to retain all hard and digital copies of all documents sent and other important communications. We will contact you by telephone, Whatsapp, Messenger, through the website live chat, or by e-mail address. All the correspondences from Jordan Concierge will be sent by e-mail however depending on the request for services and select third-party suppliers, certain documents may need to be uploaded to our website or sent via one of the communication channels mentioned previously. The client may contact us by e-mail for any of the reasons mentioned in these booking conditions (for example, to request an amendment). All e-mails should be sent to info@JordanConcierge.com.
•    On receipt of your completed booking form and the applicable payment, and providing your requested arrangement for concierge service is available, Jordan Concierge will issue a confirmation invoice. It is at this stage that a binding contract comes into existence between you and Jordan Concierge or between you and the Third Party Supplier or Service Provider, as applicable. 
•    Once payment has been made, any subsequent request to have that payment refunded and to pay by an alternative means may require you to pay an administration fee of JOD 200. 
•    It is the client’s responsibility to check the confirmation invoice and any other documents we send you carefully and to immediately notify Jordan Concierge in the event of any error or inaccuracy, as it may not be possible to make changes later. Where we act only as a booking agent for a Third Party Supplier or Service Provider we will have no responsibility for any errors in any documentation except where those errors were made by ourselves.
•    The full balance of the cost of your arrangement for concierge service is payable not less than 3 days prior to the start of the request unless you are informed otherwise. If all payments (including any surcharge where applicable) are not received on time by Jordan Concierge, we (or we acting as agent for the Third Party Supplier or Service Provider where applicable) are entitled to assume that you wish to cancel your booking and will retain the deposit of 30% paid. If we do not cancel straight away because you promise to make a payment but you still fail to do so, you must pay the cancellation charges shown in the cancellation clause depending on the date we (or we acting as agent for the Third Party Supplier where applicable) reasonably treat your booking as cancelled by you.
•    It is important to note that you can be invoiced for one or more fees if you require multiple concierge services, goods and activities. 
•    Jordan Concierge has the right to charge a discretionary amount on some luxury concierge services under certain circumstances: short notice, urgent, once-in-a-lifetime experiences, or very complex and unusual requests from clients. You will be notified of the fee before the service is rendered.
•    The Company reserves the right to increase/decrease the amount of the fees (reservation fee, trip planning fee, service charge, last-minute surcharge, and research fees) at any time for any or no reason at all. The Company agrees to notify the client of any changes well in advance.

4) Products and Goods Purchased
•    The Company acts as agent for the Client in sourcing the products and/or goods and accordingly any contract of purchase will be entered into between the Client and the relevant Supplier/Partner, unless otherwise specified.
•    Clients acknowledge and agree that products and/or goods may be purchased at a value higher than face value subject to such higher value being approved by the Client in advance.

5) Alterations by you
•    If you wish to make any amendments to your request or concierge service after the confirmation invoice has been issued, you must inform us in writing and we will do our best to help. Please note however that if you (i) perform changes to the start date of your request, travel or destination, event or (ii) if you perform changes to your booking less than  weeks before departure, this will be treated as a cancellation and a new booking and you will be liable for the cancellation charges set out in the cancellation clause for travel request. In the event a change can be made, you must pay all costs and charges incurred or imposed by any of our suppliers or service providers (or Third Party Suppliers and Service Providers where applicable) together with an amendment fee of JOD 100 per booking before the change can be made.
•    If you wish to change any aspect of your request or concierge service after it has commenced, Jordan Concierge and/or their agents will do their best to assist, subject to you being responsible for any cancellation charges that may be levied for the arrangements originally booked, for the cost of your new arrangements and for any costs incurred by Jordan Concierge and/or their agents in attempting to secure or securing any revised arrangements.

6) Changes or alterations by us or the Third Party Supplier or Service Provider
•    This clause applies only if your contract is with us. Occasionally, we have to make changes to and, correct errors in website and other details both before and after bookings have been confirmed or also cancel confirmed bookings which we reserve the right to do. Most changes are minor. Occasionally, we may have to make a “significant change” in your original arrangement. If we have to make a significant change or cancel, we will tell you as soon as possible. If there is time to do so before the start of the request or concierge service, we will offer you the choice of the following three options: In terms of request and concierge service (except for luxury travel and event arrangements), we will (i) offer an alternative option and cover the cost of the difference in the original price or (ii) offer a full refund only for the specific request or concierge service that is changed or canceled or (iii) offer a future credit in the exact value for a future request or concierge service. Please note, the above options are only available for “significant changes” which may affect the level and quality of the service rendered. These options are not applicable to minor changes that do not affect the level and quality of the request and concierge service.
•    This clause applies if your contract is with a Third Party Supplier or Service Provider. If the Third Party Supplier or Service Provider changes or cancels your request or concierge service, we will pass on the new details to you together with any compensation that the Third Party Supplier or Service Provider may offer. As booking agent only for the Third Party Supplier or Service Provider we cannot accept any liability for any changes or cancellations made to these bookings.

7) Limitation of Liability and Indemnity
•    The Company warrants that it will at all times, exercise reasonable care and skill in providing concierge services and, as far as reasonably practicable, such provision will be based in accordance with the Client’s request and instructions.
•    Where the Company engages a Third Party Supplier or Service Provider or Partner to procure concierge services to a Client, it will use reasonable care and skill in selecting and engaging the Supplier. The Company does not provide any recommendations or representations or offer any warranties, express or implied, including (and not by way of limitation because of specification) as to the quality, merchantability or fitness for a particular purpose or otherwise of the Goods or the standard of Services supplied by the Supplier or Service Provider.
•    Clients should note that the successful sourcing of Third Party Suppliers or Service Provider or Partners is always subject to availability and may change from time to time without notice. If any Supplier or Service Provider becomes unavailable, the Company will use reasonable efforts to locate a substitute and appropriate Supplier or Service Provider from its network of contacts. Client understands and agrees that the Company shall not be responsible for any actions of its Suppliers or Service Providers all of whom are independent contractors.
•    If the Company furnishes Clients with a Supplier’s or Service Provider’s contact or other information, Clients must solely rely upon their own judgment and discretion in selecting and using the services of that Supplier or Service Provider and in entering into any contracts with such Supplier or Service Provider. Any Goods or Services provided by the Supplier or Service Provider will be governed by the rules, terms and conditions formed between the Client and the Supplier or Service Provider. The Company will not be responsible for any Goods or Services provided by the Supplier but will cooperate with Clients in any subsequent dealings with Suppliers or Service Providers.
•    Any contracts which Clients enter into with Suppliers or Service Providers, either directly or through the Company as agent are independent of and not connected to or subject to these Terms and Conditions. The Company disclaims any and all liability for any act or omission of any Supplier or Service Provider or any loss incurred by a Client as a result of any act or omission of a Supplier or Service Provider.
•    The Company accepts no liability for any Goods or Services provided to a Client in the course of acting upon such a recommendation and the Client hereby waives any claim or right to assert a claim against the Company with respect thereto.
•    The Company, including its offices, directors, employees, and affiliates shall not be responsible, liable for, and hereby disclaims any and all liability for death or personal injury unless caused by the Company’s or such person’s gross negligence or willful misconduct.
•    Clients agree that the Company will not be liable for any indirect, consequential, or punitive damages directly or indirectly arising out of this Agreement or the Work regardless whether caused or contributed to by the sole, joint, or concurrent negligence, strict liability, product liability, preexisting condition, even if such damage was foreseeable or the Company has been advised of the possibility of such damages, except when such damages are caused by the gross negligence or willful misconduct of the Company, its employees or directors. As used in this Agreement, “indirect damages” or “consequential damages” include, without limitation, loss of revenue, expenses, lawyers’ fees, profit or use of capital, production delays, loss of product, reservoir loss or damage, lost savings, loss of facilities or core equipment, damage to reputation, loss of opportunities, losses resulting from failure to meet deadlines and downtime of facilities, vessels or aircraft. In no event will the Company’s aggregate liability to the Client or any third party in any matter arising from, relating to or connected with the Company’s Services or these Terms and Conditions exceed the amount of the Service Fees (Reservation fee, Service fee, Trip-Planning fee or Last-Minute/Weekend surcharge fee) paid by the Client to the Company for the delivery of the specific request or concierge service. 
•    The Company shall not be liable to the Client and will not be deemed to be in breach of these Terms and Conditions for any delay in performing, or failure to perform, the Services where such delay or failure is due to causes or events beyond the Company’s reasonable control. Neither Party shall be considered in breach of this Agreement for delays in performance caused by circumstances beyond the reasonable control of the non-performing party, including, but not limited to, act of God, riot, earthquake, storm, war, strike, lockouts, trade disputes or labor disturbance, accident, breakdown of machinery, fire, flood, storm or difficulty in obtaining workmen, materials or transport, failure to obtain a requisite permit or authorization from a governmental authority by reason of any statute, law, epidemic, and quarantine. Should such circumstances occur, then the non-performing party shall, within a reasonable amount of time, give written notice to the other party describing the circumstances preventing continued performance and the efforts being made to resume performance. The Company shall be granted reasonable extension of time for any delay in its performance of the Services caused by any such circumstances.

8) Conditions of Prices
•    Once the price of your request or concierge service has been confirmed at the time of booking AND full payment has been received by the Company, the Client is guaranteed not to receive any increase later on. If by any chance, there is an increase in price between the moment the Client’s request or concierge service is confirmed by the Company and the receipt of payment, the Company agrees to (i) notify the Client of the changes in price and (ii) agrees to offer other suitable options.
•    The client understands that the Company’s prices always list what is included and what is not included as specified in the agreement, proposal, and/or invoice. Please note additional expenses/charges incurred could be added at the end of a trip, private or corporate event, request, and/or concierge service.
•    All services are sold as a complete package. Jordan Concierge will NOT provide a breakdown of costs for customized luxury travel or event arrangement whether it for private or corporate clients. All costs quoted are based on availability and subject to change without notice. Fees for the Company whether they are reservation fees, trip planning fees, service charge fees, last minute/weekend surcharge or research fees are most of the times included unless specified by the Company.

9) Your Responsibilities
•    Passports, visas and other travel documents: It is your responsibility that passports (with at least 6-month validity beyond the date of your return), visas, inoculation certificates, and other necessary travel documents are in order BEFORE your travel begins. Jordan Concierge cannot accept liability for your failure to comply with any of these requirements and we reserve the right to charge you any costs incurred by us due to your failure in any of these respects. It is also your responsibility to check in for your flights by the correct time and to be in the right place at the right time for any travel arrangements. It is the responsibility of the person who makes the booking to ensure that all members of the party are in possession of all necessary travel, health (as well as necessary vaccination certificates) before departure. We do not accept liability if you fail to do so and no credits or refunds for lost or mislaid air tickets or other travel documents.
•    It is a condition of your contract with us that you act with reasonable prudence and circumspection whilst on holiday and that you comply with all health, security, and safety requirements. When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss (reasonably estimated if not known at the time) must be paid direct at the time to the accommodation owner or manager or other supplier or service provider. If the actual cost of the loss or damage exceeds the amount paid where estimated, you must pay the difference once known. If the actual cost is less than the amount paid, the difference will be refunded. You will also be responsible for meeting any claims subsequently made against us and all costs incurred by us (including our own and the other party’s full legal costs) as a result of your actions. You should ensure you have appropriate travel insurance to protect you if this situation arises.

10) Clients’ Code of Conduct
•    Clients shall refrain from any behavior that can be described as rude, obscene, offensive, ill-mannered, disrespectful, disorderly, disturbing, disrupting, interrupting, or any illegal activity, which may cause an inconvenience to others or hinder normal business activity of the Company, directors, employees, business partners and/or suppliers or service providers. Examples of prohibited behavior are listed below but are not limited to:
1.    Fighting, causing/promoting a fight, riotous behavior, incitement to violence and causing panic or disruption;
2.    The use of offensive languages such as swear words or racial slurs as well as inappropriate hand gestures, including but not restricted to gang signs or symbols, loud or boisterous behavior, or throwing of objects;
3.    Wearing inappropriate attire with or without an offensive content;
4.    Unauthorized carriage of weapons, prohibited drugs, illegal goods, dangerous substances or any other similar objects, which may give ground to suspect an illegitimate activity of the holder;
5.    Any other behavior compromising the professional image of Pure Entertainment Group as a global bespoke luxury concierge company and its well-deserved branding, reputation, quality, integrity and fair dealing.
•    Underage family members of the Clients are not allowed to request concierge services unless accompanied by a parent or a legal guardian.

11) Complaints and Problems
•    If you have a complaint about any concierge service, request, corporate or private event, and/or travel arrangement booked with or through Jordan Concierge, you must tell us right away.  We will then take all reasonable steps to help you.  If you fail to do this, any right to compensation, which you may have, will be extinguished or reduced.  If your contract is with a Third Party Supplier or Service Provider, as we act only as agent, we cannot accept any liability for the arrangements provided by that Third Party Supplier or Service Provider. Any assistance provided in resolving a complaint in relation to any bookings of this type is provided on a goodwill basis and in our capacity as booking agent.

12) Dispute Resolutions
If a dispute arises out of, or in connection with these Terms and Conditions, and the parties do not resolve some or the entire dispute through discussions then:
1.    Written notice, containing a request to negotiate, shall be given by either party to the other(s). This notice shall be given promptly in order to prevent further damages resulting from delay and shall specify the issues in dispute.
2.    Negotiations shall occur first between representatives of the Client and a Manager or an employee of the Company who played a supervisory role in the performance or management of the service. If the representatives do not resolve some or all of the issues in the dispute within 30 days after notice has been given, then the parties shall attempt to resolve the issues in dispute through a second level of negotiations between the Client himself/herself and a senior level manager from the Company.
3.    All information exchanged during these negotiations shall be regarded as “without prejudice” communications for the purpose of settlement negotiations and shall be treated as confidential by the parties and their representatives, unless otherwise required by law. However, evidence that is independently admissible or discoverable shall not be rendered inadmissible or non-discoverable by virtue of its use during the negotiations.
4.    If the parties do not resolve some or all of the issues in dispute through a second level of negotiations within 30 days after notice has been given, then the parties agree to attempt to resolve the dispute through arbitration, in accordance with the Terms of Arbitration set out in Appendix A to this Agreement.

13) Governing Law
This Agreement (and any contract you may have with the Company) and each of the documents contemplated by or delivered under or in connection with this Agreement are governed by and are to be construed in accordance with the laws and jurisdiction of the Hashemite Kingdom of Jordan applicable therein and treated in all respects as a Jordanian contract. The parties to this Agreement hereby irrevocably and unconditionally attorn to the laws and jurisdictions of Jordan and all courts or tribunals exercising jurisdiction to hear appeals therefrom. Should any provision of these Terms and Conditions be deemed invalid by a Jordan court having jurisdiction, such provision will be dissociated from the other provisions of the Terms and Conditions, and the latter will remain in effect.
14) Contact Us
If you have any queries or complaints in regards to these booking conditions or Terms and Conditions please write to Jordan Concierge. LLC, info@JordanConcierge.com.

Reviews
Upon completion of an Experience, you have the opportunity to review the booked service using the myconcierge.com review system. JordanConcierge.com reviews aim to create a meaningful and accurate profile of the performance, reliability and trustworthiness of the Provider. The corresponding information will be sent to you via e-mail after completion of the service.
True and accurate assessment: You are obliged to make only factual and truthful statements. Inaccurate, irrelevant, insulting comments etc. are to be omitted. JordanConcierge.com explicitly reserves the right not to publish reviews without stating any reason. All reviews are subject to moderation before being published on JordanConcierge.com

Tickets/Events
Jordan Concierge actively provides access to thousands of events around the world through numerous ticket agent partners. Jordan Concierge is not the issuer, original seller or a reseller of tickets. Please note that often when purchasing tickets, you are purchasing tickets above face value, which may include service charge(s) reflecting costs and efforts in obtaining premium seats. Ticket prices are not set by Jordan Concierge and are subject to market conditions and demand.
In the events of show cancellations directly by the artist/promoter, Jordan Concierge will issue a refund. Jordan Concierge or its ticket agent partner will dispatch your tickets by courier service. Please note that neither Jordan Concierge nor its ticket agent partners can be held liable for any failure by the courier to deliver your tickets.

Copyright Notice
Jordan Concierge’s website JordanConcierge.com and its information are protected by copyright, trademark and other intellectual property laws unless otherwise indicated and is the sole property of Jordan Concierge. Any unauthorized use, copying, rewriting, publication, broadcasting, distribution or exploitation of this website and its information is strictly prohibited by Jordan Concierge. You may display or print this website and its information solely when visiting and in the usual operation of your web browser.
All names, logos and trademarks on this website are owned by Jordan Concierge or by a third party which has granted Jordan Concierge the right to use them on this website. The use or misuse of these names, logos and trademarks is strictly prohibited by Jordan Concierge. Nothing contained herein shall be construed as granting the user of this website the right to use any names, logos and trademarks on this website without the written permission of the owner.

Acceptance
By using this website and its information, you irrevocably and unconditionally accept and agree to be bound by this legal disclaimer and copyright notice. Jordan Concierge reserves the right to change, add or remove any information presented on this website without notice. Your continued use of this website following the posting of such changes means that you accept such changes.

Cancellation Policy
Our cancellation policy is designed to provide flexibility and convenience to our clients while also allowing us to deliver high-quality services. We understand that plans can change, which is why we offer free cancellations and amendments for bookings made more than 48 hours before the scheduled service. For cancellations and amendments made between 24-48 hours before the scheduled service, a 50% cancellation fee will be charged. Unfortunately, any cancellations made less than 24 hours before the scheduled service will not be eligible for a refund. 

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Updated December 01, 2022.